SRG Hospitality is entering a new phase of scale. With a portfolio of premium venues and a clear expansion roadmap from 12 to 17 venues, we are strengthening our operational leadership structure to support consistent, high-performance execution across the group. We are now appointing an Operations Manager to lead performance across a cluster of venues – partnering closely with Venue Managers to stabilise operations, lift capability, and protect the standards that define SRG. This is not a desk role. This is a visible, hands-on leadership position with real influence on group performance.
Why This Role Exists
As SRG grows, operational consistency becomes the difference between good venues and great ones.
This role exists to:
- Translate group standards into disciplined, consistent execution
- Strengthen Venue Manager capability and leadership depth
- Drive labour efficiency and cost control across multiple sites
- Intervene early to stabilise performance and protect guest experience
- Provide clear, accurate operational insight to senior leadership
What You’ll Own
You will take full accountability for the operational performance of your venue cluster, including:
- Consistency at scale: Ensuring SRG standards are executed clearly and consistently across all venues – not reinterpreted.
- Financial performance discipline: Owning labour efficiency, roster optimisation, and cost control to protect margins.
- Compliance confidence: Maintaining audit-ready compliance across Liquor & Gaming NSW, Fair Work, and WHS.
- Venue leadership capability: Coaching, challenging, and developing Venue Managers to operate with confidence and clarity.
- Performance recovery: Identifying early warning signs and stepping in decisively to stabilise underperforming venues.
- Operational intelligence: Providing clear, timely insight to support portfolio-level decision making.
Who This Role Suits
We are open to two profiles:
- Multi-Venue Operator: You’ve already operated across multiple venues and understand how to drive consistency at scale.
- Senior Venue General Manager (Step-Up Role): You’ve led a large, complex venue within a premium or high-volume hospitality group and are ready to expand your impact across a portfolio.
What You Bring
- Proven experience in multi-venue operations OR leading a large, complex hospitality site
- Strong commercial capability across labour, rostering, and cost control
- Deep understanding of Hospitality / Restaurant Awards and Fair Work obligations
- Solid grasp of NSW liquor, gaming, RSA, and compliance requirements
- A calm, confident leadership style, comfortable stepping into challenging environments
- High standards and the discipline to hold them consistently under pressure
- A hands-on approach – leading from the floor, not from a desk
What Success Looks Like
In your first 6–12 months:
- Your venues operate with consistent standards and reduced operational variance
- Labour and cost metrics are predictable, controlled, and within target
- Venue Managers are stronger, more capable, and less reliant on escalation
- Underperforming venues are stabilised quickly and sustainably
- Senior leadership receives clear, actionable operational insight — not just reporting
Why Join SRG
- Be part of a group scaling from 12 to 17 venues
- Operate at a portfolio level with real influence on performance
- Work closely with senior leadership and shape operational strategy
- Build a long-term leadership career as SRG continues to grow
- Join a business that values discipline, standards, and genuinely human hospitality
The Reality of the Role
This is a hands-on, high-accountability position:
- You’ll be in venues regularly
- You’ll work nights and weekends when required
- You’ll step into difficult situations and lead from the front
Apply: If you’re ready to take ownership of multi-venue performance, lead from the floor, and play a key role in scaling a premium hospitality group, we’d love to hear from you.
Please note, only shortlisted candidates will be contacted